An operations and client support professional with a background in customer service, operations management, and administrative work.
My background also includes social media management, content creation, and client relationship management, which has helped me develop a balance of structure, creativity, and strong communication.
I enjoy working in environments where I can apply my skills across different industries and continue learning along the way. I’m naturally curious, adaptable, and comfortable taking on a variety of responsibilities.
Handled high-volume customer support across calls, SMS, and email, supporting drivers with billing, roadside assistance, documentation, and incident-related concerns while ensuring timely resolution and clear communication.
Provided end-to-end financial advisory services, from client acquisition to long-term policy servicing, with a focus on personalized planning and relationship management.
Handled administrative tasks, data organization, social media support, and outreach to potential collaborators. Ensured content, communication, and workflows remained organized and consistent.
Coordinated timelines, task tracking, and cross-team communication to support smooth project execution, with a strong focus on monitoring progress and consistent follow-ups to ensure tasks were completed on time.
I created a sample Instagram Account for Life Insurance Marketing targeted for working ladies. I was also in charge of creating brochures, post materials and ad posters for our team.
I enjoy work that involves organizing, scheduling, and keeping things running smoothly. I like staying productive and making sure tasks are handled properly from start to finish.
I work well both independently and within a team. I’ve supported U.S. and U.K.-based clients, collaborated with multinational teams across Europe and Asia, and maintained clientele within the Philippines.
I approach clients and customers with patience and a genuine desire to help, which has helped me build positive interactions in my roles.
HubSpot, Jira, Trello, Notion, Canva, Adobe Photoshop, Filmora, CapCut
Microsoft Word, Excel, PowerPoint, Outlook, OneNote, Access
SQL (Basic Queries), Oracle, Avaloq, Linux Command Line GitHub, Visual Studio Code, HTML, CSS, JavaScript
Outside of work, I enjoy gaming, content creation and streaming, which helped me become more confident in communicating and understanding different cultures and walks of life. I also enjoy social media, editing, and engaging with online communities. I love bringing that same energy to the workplace — incorporating humor, positivity, and encouragement in my interactions, fostering collaboration, and supporting others.
I would love to be part of an environment that allows me to make a meaningful impact and contribute to a positive, collaborative culture.